General information

  • Check-in from 2.00 p.m. onwards; check-out by 11.00 a.m.
  • Rooms remain reserved until 6.00 p.m. In case of late arrival, please call us on +41 91 791 36 92. If you fail to do so, Hotel Mulino reserves the right to reassign the rooms.
Late Check-Out (subject to availability)

Late Check-Out from 11.00 a.m. to 1.00 p.m. free of charge;
Late Check-Out from 1.00 p.m. to 6.00 p.m.– 50% of daily rate.

Cancellation terms

Cancellations made up to 7 days prior to scheduled date of arrival are free of charge.
In the case of cancellations or changes made less than 7 days prior to date of arrival, you will be charged for the full cost of the first three nights.

Cancellation terms for groups

Bookings may be cancelled free of charge up to 61 days prior to the date of arrival.
Cancellations/changes made 60 days prior to arrival will incur a 30% charge.
Cancellations/changes made 30 days prior to arrival will incur a 50% charge.
Cancellations/changes made 20 days prior to arrival will incur an 80% charge.
Failure to cancel or check-in will incur a 100% charge.

Contingent reduction (max. 25% of rooms booked)

Cancellations up to 7 days prior to scheduled date of arrival are free of charge.
In the case of cancellations or changes made less than 7 days prior to date of arrival, you will be charged for the full cost of the booking.

Use of HOTEL MULINO ASCONA’s online booking service

1. General Terms of Business

These General Terms of Business apply to your booking through this Hotel Reservation System. For special requests like conferences, events and group bookings, we recommend to enter directly in contact with us by telephone or email.

2. Reservation

Each hotel reservation, through this internet based booking system, is directly made with the hotel without any agent.

3. Contract for accommodation and payment

a) The accommodation contract comes into effect at the time of booking directly between yourself and our hotel. You pay the confirmed room rate directly at the hotel. All rights and obligations arising from the ensuing accommodation contract exist directly and exclusively between the booking party and our hotel.
b) The room will be reserved immediately at the time of booking. No confirmation is required for the booking to be effective. Confirmation of the reservation will automatically be sent to the customer by email. However, the hotel does not have a technically fool proof method for checking that the confirmation of a reservation sent by email arrives at the given address. Please note this booking is still effective even if confirmation email is not received.

4. Type of reservation

The guaranteed reservation will be held by the hotel during the whole night, regardless of the arrival time. For non-arrival or in case of a late cancellation the guest will remain liable for payment!

5. Cancellations & Modifications

a) Modification of an online reservation: to avoid any misunderstandings, all changes should always be made by telephone, email or by facsimile to the hotel. If we allow it, this can be done online through the system. Information about changes is legally effective only when it
reaches the hotel.
b) Cancellation of the online reservation: cancellation is legally effective only if the customer gives notice on time in writing a facsimile or a letter with the customer’s valid signature. If we allow the cancellation can be done online through the system. Cancellation is only valid when it is acknowledged by the Hotel.
In any case of modification or cancellation the hotel may charge a fee for inconveniences on your credit card.

6. Contractually agreed room-rates

The binding room rates offered are guaranteed for each reservation made. Normally prices include service charges and the statutory rate of value added tax. In some cases the amount of taxes is subject to change and can only be indicated approximately.

7. Privacy Policy

All data submitted by the client are processed electronically. The hotel will process and use personal information provided by the customer only to the extent such information is required for the stated reasons for the procured services.

8. Miscellaneous

Every care has been taken in the compilation of this information. No liability can be accepted for any errors in the processing or transmission of data. The transfer, wholly or in part, of data into another media, or use for purposes other than those provided here, is only allowed with the express permission of the hotel.
The place of performance and jurisdiction shall be the domicile of the hotel.